Privacy policy

Privacy Policy
Estrella Royale Legacy Tours (ERL Tours)

Last Updated: 24th October 2026

At Estrella Royale Legacy Tours (ERL Tours), we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, enquire about our services, book a journey, or engage with us as a travel agent or business partner.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.

1. Who We Are
ERL Tours is a New Zealand-based travel company specialising in private tours, group travel, self-drive journeys, and corporate incentive experiences throughout New Zealand.

For the purposes of this policy, "ERL Tours", "we", "our", and "us" refer to:

Legal Entity: [Insert registered legal company name]

Trading Name: ERL Tours – Estrella Royale Legacy Tours

Location: Christchurch, New Zealand

Privacy Contact Email: [email protected]

Website: www.erltours.com

2. Information We Collect
Depending on your interaction with ERL Tours, we may collect:

Personal details: Your name, email address, telephone number, country of residence, and contact preferences.
Travel information: Travel dates, destinations, accommodation preferences, group size, itinerary selections, and booking requirements.
Traveller identification: Passport details, date of birth, nationality, or other identification where necessary for confirmed travel arrangements.
Special requirements: Dietary preferences, accessibility needs, relevant health information, and other details you voluntarily provide to help us arrange suitable services.
Payment and booking information: Billing details, transaction records, payment status, and booking confirmations.
Business partnership information: Travel agency details, company names, representatives' contact information, and business-related enquiries.
Website information: Technical information such as IP addresses, browser information, cookies, and website usage data where collected by our website and associated services.
We aim to collect only the information reasonably necessary to provide our services.

Sensitive travel-related information, including health, accessibility, or dietary details, is requested only where relevant to your arrangements.

3. How We Collect Information
We may collect information directly from you when you complete an enquiry form, communicate with us by email or WhatsApp, request an itinerary, make a booking, or provide travel details.

We may also receive personal information from travel agents, corporate organisers, family members, group leaders, or other authorised representatives arranging travel on your behalf.

Where we collect information indirectly, we take reasonable steps to inform the individuals concerned as required by New Zealand privacy law, unless an applicable exception applies.

4. How We Use Your Information
We use personal information to:

Respond to enquiries and prepare customised travel proposals.
Create itineraries and arrange bookings.
Coordinate accommodation, transport, guides, attractions, and activities.
Communicate travel updates and booking information.
Accommodate reasonable dietary, accessibility, and other travel requirements.
Process payments, maintain financial records, and administer our business.
Manage relationships with travel agencies and corporate partners.
Maintain website functionality, security, and service quality.
Send relevant promotional communications where permitted by law and your communication preferences.
We do not use personal information for unrelated purposes without an appropriate lawful basis.

5. Sharing Your Information
To deliver your travel arrangements, we may share relevant personal information with trusted service providers, including accommodation providers, transport operators, airlines, attraction operators, guides, restaurants, payment providers, and other suppliers involved in your journey.

We may also use third-party technology providers for website hosting, customer relationship management, communications, booking administration, and payment processing.

Information is shared only where reasonably necessary for the relevant service, where you have authorised it, or where otherwise permitted or required by law.

ERL Tours does not sell customer personal information to advertisers or data brokers.

6. International Information Sharing
As ERL Tours serves international travellers and works with international service providers, some personal information may be stored, processed, or disclosed outside New Zealand.

We take reasonable steps to protect personal information handled by overseas providers and comply with applicable legal requirements for international disclosures.

Where a proposed overseas disclosure requires your authorisation under New Zealand privacy law, we will seek that authorisation and provide the required information before proceeding.

7. Payment Information
Payments may be processed through authorised third-party payment service providers.

These providers handle payment information according to their own security practices and privacy policies.

ERL Tours retains transaction and booking records where necessary for payment administration, accounting, refunds, dispute resolution, and legal compliance.

Please do not send complete payment card details through ordinary website enquiry forms, email, or WhatsApp.

8. Cookies and Website Technologies
Our website may use cookies and similar technologies to support its operation, improve user experience, maintain security, and understand website activity.

Our website also uses Google reCAPTCHA to help protect enquiry forms from spam and misuse. Google's relevant privacy terms apply to that service.

Where optional analytics, advertising, or tracking technologies are enabled, additional information may be collected by those services.

You can manage or restrict cookies through your browser settings. Some website functions may be affected if certain cookies are disabled.

9. Marketing Communications
We may send news, offers, travel inspiration, or promotional updates where you have agreed to receive them or where otherwise permitted by applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting ERL Tours directly.

Unsubscribing from marketing will not prevent essential communications relating to an existing enquiry, booking, or travel arrangement.

10. Protecting Your Information
We take reasonable administrative, technical, and organisational measures to safeguard personal information against unauthorised access, misuse, loss, alteration, or disclosure.

Access to personal information is limited to authorised personnel and service providers who need the information to perform relevant duties.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed completely secure.

Where a privacy breach occurs, we will assess and respond to it, including notifying affected individuals and relevant authorities where required by law.

11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for a further period required or permitted by law.

This may include retaining relevant booking, payment, accounting, and transaction records to meet legal obligations or resolve disputes.

When information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it.

12. Your Privacy Rights
Under New Zealand privacy law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.

You may also contact us to discuss your communication preferences or request deletion of information where appropriate.

Some requests may be subject to lawful exceptions or recordkeeping requirements.

To make a privacy request, please contact our Privacy Officer using the contact details below.

If you are dissatisfied with our response, you may also contact the New Zealand Office of the Privacy Commissioner at www.privacy.org.nz.

13. Children's Information
Children's personal information may be collected when a parent, guardian, or authorised representative arranges family or group travel.

We aim to collect only the information necessary to organise and deliver the relevant travel services.

14. Photography and Testimonials
During tours, photographs or videos may be taken for travel memories or operational purposes.

Where we wish to use identifiable customer photographs, videos, or personal testimonials for marketing, we will obtain appropriate permission before publication, unless another lawful basis applies.

Customers may contact us to discuss concerns about the use of their images or testimonials.

15. External Websites
Our website may contain links to third-party services, booking platforms, social media platforms, review websites, and attraction providers.

These external websites operate under their own privacy policies. We encourage visitors to review those policies before providing personal information.

16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, business operations, technology, or legal requirements.

The latest version will be made available on our website, together with the date of its most recent update.

17. Contact Us
For questions about this Privacy Policy or the personal information we hold, please contact:

Privacy Officer – ERL Tours

Email: [Insert privacy contact email]

Address: [Insert business postal address]

Phone / WhatsApp: +64 27 306 6888

Website: www.erltours.com

We value the trust you place in ERL Tours and are committed to handling your personal information responsibly.